Patient Experience: Why It is More Than Customer Service Rana McSpadden, FACMPE, CPC, CEMA SVMIC Medical Practice Consultant

Patient Experience: Why It is More Than Customer Service
Rana McSpadden, FACMPE, CPC, CEMA    SVMIC Medical Practice Consultant

As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.

Date: Thursday April 3
Time: NOON
Location: online only.

Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it. ;  ***** 1 CEU hours available *****