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12:00 pm GMT
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Patient Experience: Why It is More Than Customer Service
Rana McSpadden, FACMPE, CPC, CEMA SVMIC Medical Practice Consultant
As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement; recognize the need to transition from measuring patient satisfaction to patient experience; and understand the importance of patient experience to the practice’s financial wellbeing.
Date: Thursday April 3
Time: NOON
Location: online only.
Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person: Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it. ; ***** 1 CEU hours available *****
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9:00 am GMT
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CODING CARDIOLOGY in 2025 Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA
This ICD-10-CM and CPT-4 training session reviews in detail the coding processes, rules, and regulations for cardiac diseases, conditions, and disorders E&M and procedures..
We will also review chapter specific terminology with anatomy of body systems and will include coding conventions, sequencing guidelines and rules.
Please send your specific coding problems and questionsto This email address is being protected from spambots. You need JavaScript enabled to view it. to be addressed by Karen during class.Please de-identify/remove any patient protected health information if you send clinic notes.Coding exercises are an important section of the class and will assist in reinforcing the material covered. Please bring your ICD-10-CM and CPT-4 manuals to class for participation in the exercises.
Date: Friday, April 4
Time: 9:00 AM – 12:00 PM
Location: Online only. Zoom link will be emailed to registrants one day prior
**This series of courses is open only to participating MetroCare Physicians members and their staff.
3HOURS CEU available
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1:00 pm GMT
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CODING the GASTROINTESTINAL SYSTEM in 2025 Presented by: Karen Scott, MEd, RHIA, CCS-P, CPC, FAHIMA
This ICD-10-CM and CPT-4 training session reviews in detail the coding processes, rules, and regulations for digestive system diseases, conditions, and disorders. We will also review chapter specific terminology with anatomy of body systems and will include coding conventions, sequencing guidelines and rules.Coding exercises are an important section of the class and will assist in reinforcing the material covered. Please bring your ICD-10-CM and CPT-4 manuals to class for participation in the exercises.Please send This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. your specific coding problems and questions to be addressed by Karen during class. Please de-identify/remove any patient protected health information if you send clinic notes.
Date: Friday, April 4
Time: 1:00 p.m. to 4:00 p.m.
Location: online only. Link will be emailed to registrants one day prior.**This series of courses is open only to participating MetroCare Physicians members and their staff.3 hours CEU available
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