Payer Recoupments and Audits
Jackie Boswell, MBA, FACMPE – Assistant Vice President 

Overview: This session will discuss compliance surrounding payer recoupments and methods to avoid deselection, penalties and fines.

Date: Thursday June 12
Time: NOON
Location: online only.

Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it. ;  ***** 1 CEU hours available *****

Protecting and Educating Against Workplace Violence
Rana McSpadden, FACMPE, CPC, CEMA    SVMIC Medical Practice Consultant

Workplace violence in healthcare has become such an issue, legislation has been introduced that requires certain healthcare and social service employers to take specific steps to prevent workplace violence. In this session, the speaker will use real-world examples as well as personal experience to highlight risks and warning signs. Attendees will be instructed on the importance of policies as well as conducting security vulnerability assessments to find risk factors within their facility and will be given a take-home template. Information on creating and implementing an emergency action plan will also be provided. 

Objectives: • Identify workplace violence, warning signs and how it affects staff and operations • Review the responsibilities of management and staff in identifying, preventing and protecting individuals from workplace violence • Express the need for an emergency action plan to address workplace violence and create protocols for transitioning from patient care to self-preservation 

Date: Thursday  July 10
Time: 12 NOON to 1:00 p.m.         
Location: online only.

Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it.***** 1 CEU hours available ****

Revenue cycle Management 
Presented by: Michael Cash, MHSA, FACMPE Senior Medical Practice Consultant SVMIC

Revenue cycle management is a complex process and encompasses many steps. Optimal performance of a practice’s revenue cycle is critical in achieving maximum financial results. This program provides an overview of the revenue cycle and methods to measure and improve effectiveness.

Date: Thursday August 14
Time: NOON
Location: online only.

Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it. ;  ***** 1 CEU hours available *****

Dealing with Difficult PatientsGretchen Napier MSHA CMC
Medical Practice Consultant 

This program outlines the classic types of difficult patients, the warning signs for each and the reasons behind the behavior. Tips for managing each patient type will be offered. Included are suggestions for managing threatening patients, complaints and developing a patient centered practice.

Date: Thursday September 11
Time: NOON
Location: online only.

Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it. ;  ***** 1 CEU hours available *****

Supervising and Billing for Advanced Practice Providers: Avoiding a Billing Nightmare 
Jackie Boswell, MBA, FACMPE – Assistant Vice President SVMIC

Overview: This presentation discusses state level supervision requirements and discusses requirements for Medicare “incident to” billing, as well as billing and credentialing with commercial payers.Objectives:• Understand the requirements for physician supervision requirements of mid-level providers in your state• Discuss “incident to” billing and when it applies•

Date: Thursday OCT 16
Time: NOON
Location: online only.

Link will be emailed to registrants one day prior **This course is open only to participating MetroCare physician members and their staff.Contact Person:         Donna Pendergrass 901-261-7796 This email address is being protected from spambots. You need JavaScript enabled to view it.***** 1 CEU hours available *****